Quality Management Policy

We have established a process-oriented quality management system in accordance with the ISO 9001:2015 standard across all business areas. We continuously maintain and improve it by introducing modern technical and technological solutions and applying best business practices in providing our services. In our business operations, we take into account all interested parties of the quality system, especially the users of our services, whose satisfaction with the provided service is our top priority.

The clear definition of authorities and responsibilities, the setting of measurable goals, and the availability of all necessary resources enable us to continuously grow and develop our business in the industry in which we operate. By identifying the external and internal factors that affect our business, through quality risk management and developed internal communication, we create long-term prerequisites for successful business operations, thus realizing our mission and vision and implementing set strategic guidelines.

Our business is based on good governance principles and is fully aligned with our core values. We understand that the true measure of our success is the satisfaction of the users of our services.

We commit to adopting and maintaining a quality management system in all business processes, which specifically includes consistent adherence to the following principles:

• Knowing the expectations and needs of our users and continuously providing high-quality and innovative products and services.
• Promptly resolving user complaints, preventing the emergence and recurrence of problems, and earning user trust.
• Developing the quality management system and consistently increasing efficiency through continuous improvements.
• Setting quality goals from the user's perspective, as well as analyzing, evaluating, and offering high-quality solutions.

With maximum investment in staff education regarding new technologies, we ensure continuous tracking of trends, which has become a prerequisite for successful business operations. By adopting this Quality Policy, the Company's Management clearly expresses its commitment to the current and future continuous improvement and development of the quality management system. It commits to complying with all relevant legal regulations and justified demands of service users, as well as providing all necessary resources for successful business operations. The Quality Policy is reviewed by the Management at least once a year and is made publicly available.

Last update: 27th of April 2026